1. Who we are
ArrivalHelp is a service of MLR Digital LLC (“we”, “us”), a limited liability company registered in Wyoming, USA. You can reach us at the email address and mailing address shown in the footer of every page.
2. What the service is
We provide assistance with required travel entry forms. For the Dominican Republic e-ticket, that means collecting your travelers' details, completing the official form on the government portal on your behalf, checking the entries against the details you provided, and delivering the resulting QR document to you.
The e-ticket itself is a free government document, issued by the portal at eticket.migracion.gob.do. Our fee is for the work of preparing, checking, filing, and standing behind it. Never for the document.
4. What we don't control
We are not a government agency and we have no special access, standing, or approval channel with any government. Decisions about entry, exit, boarding, and immigration belong to the airlines and to the Dominican Republic's authorities.
We never promise that you will be admitted to any country. No honest service can.
5. Your responsibilities
Provide details exactly as they appear on each traveler's passport, and review what we show you before we file. If your flight or details change, tell us as soon as you can. Corrections before travel are free.
You must be 18 or older to place an order, and you must be authorized to share the details of every traveler you include.
6. Delivery and deadlines
Delivery means the QR document sent to the email address you gave us. Your order is delivered inside the window of the tier you chose, and our systems track your portal deadline from the moment you order.
If we have not delivered before that deadline, you are refunded in full, as described in the refund policy. You do not have to ask.
7. Prices and payment
Prices are shown in US dollars, per group. The price on the page is the whole price, with no fees added at checkout. Payment is taken when you place an order.
8. Refunds
The refund policy is part of these terms. In short: a full refund if we miss your deadline, without you asking; a full refund on request any time before we file; and a free fix-and-refile if an error traces to us.
9. Your data
We handle traveler details as described in the privacy policy, including deleting passport data within 24 hours of delivery.
10. Text messages
ArrivalHelp is operated by MLR Digital LLC. Text messages are optional and never required to place an order. If you tick the box to receive order updates by text, we send you messages about your order: confirmation of payment, reminders when we still need details from you, and when your form is filed.
If you separately tick the box for offers, we also send occasional marketing messages about new destinations, forms and offers.
Either consent can be withdrawn at any time without affecting your order. Message frequency varies. Message and data rates may apply. Reply STOP to any message to stop receiving them, or HELP for help. You can also email support@arrivalhelp.com. Carriers are not liable for delayed or undelivered messages.
11. Liability
Our total liability for an order is capped at the amount you paid for it. We are not liable for indirect losses: missed flights, accommodation, or other consequential costs.
Nothing in these terms limits liability that cannot lawfully be limited.
12. Governing law
These terms are governed by the laws of the State of Wyoming, USA, and disputes are resolved in the courts of Wyoming, unless mandatory consumer law where you live provides otherwise.
13. Changes
We may update these terms. Each version carries a date and a number, and your order is governed by the version shown when you placed it.
Questions about this policy?
Email us and we will answer, within one business day.
support@arrivalhelp.com