Terms of service

1. Who we are

ArrivalHelp is a service of MLR Digital LLC (“we”, “us”), a limited liability company registered in Wyoming, USA. You can reach us at the email address and mailing address shown in the footer of every page.

2. What the service is

We provide assistance with required travel entry forms. For the Dominican Republic e-ticket, that means collecting your travelers' details, completing the official form on the government portal on your behalf, checking the entries against the details you provided, and delivering the resulting QR document to you.

The e-ticket itself is a free government document, issued by the portal at eticket.gob.do. Our fee is for the work of preparing, checking, filing, and standing behind it — never for the document.

3. Your authorization

By placing an order you authorize us to act as your assistant: to enter the details you provide into the official portal and to submit the form on your behalf.

The portal asks whether anyone assisted in completing the form. When we file for you, that question is always answered “Yes”, because it is the truthful answer.

4. What we don't control

We are not a government agency and we have no special access, standing, or approval channel with any government. Decisions about entry, exit, boarding, and immigration belong to the airlines and to the Dominican Republic's authorities.

We never promise that you will be admitted to any country. No honest service can.

5. Your responsibilities

Provide details exactly as they appear on each traveler's passport, and review what we show you before we file. If your flight or details change, tell us as soon as you can — corrections before travel are free.

You must be 18 or older to place an order, and you must be authorized to share the details of every traveler you include.

6. Delivery and deadlines

Delivery means the QR document sent to the email address you gave us. Most orders are delivered within 24 hours of payment, and our systems track your portal deadline from the moment you order.

If we have not delivered before that deadline, the automatic refund described in the refund policy applies.

7. Prices and payment

Prices are shown in US dollars, per group. The price on the page is the whole price — no fees added at checkout. Payment is taken when you place an order.

Checkout is not yet open. These terms govern orders from the day it opens.

8. Refunds

The refund policy is part of these terms. In short: a full automatic refund if we miss your deadline, a full refund on request any time before we file, and a free fix-and-refile if an error traces to us.

9. Your data

We handle traveler details as described in the privacy policy — including deleting passport data within 24 hours of delivery.

10. Liability

Our total liability for an order is capped at the amount you paid for it. We are not liable for indirect losses — missed flights, accommodation, or other consequential costs.

Nothing in these terms limits liability that cannot lawfully be limited.

11. Governing law

These terms are governed by the laws of the State of Wyoming, USA, and disputes are resolved in the courts of Wyoming — unless mandatory consumer law where you live provides otherwise.

12. Changes

We may update these terms. Each version carries a date and a number, and your order is governed by the version shown when you placed it.