1. Who is responsible
MLR Digital LLC, registered in Wyoming, USA, operates ArrivalHelp and is responsible for the personal data described here. Contact details are in the footer of every page.
2. What we collect before you order
If you write to us by email or WhatsApp, we have what you sent.
If you start the checkout and do not finish it, we keep what you entered so you can pick up where you left off, and we send you one email about it and never another. Nothing is charged and no form is filed.
This site sets no advertising or analytics trackers.
3. What we collect when you order
Filing an e-ticket requires, per traveler: name, sex, date and place of birth, nationality, passport number and expiry date, occupation, marital status, country of residence and address, plus your flight and accommodation details, and the customs answers required of adults.
We also keep order and delivery records. Card details go directly to our payment processor; we never see or store full card numbers.
4. How long we keep it
Passport details are deleted within 24 hours of delivering your QR document. That covers the passport number and expiry, date and place of birth, nationality, sex, occupation, marital status, your home address, and every traveler's name on the form.
Your name, email, phone and country of residence are kept with the order record, meaning who ordered, what was delivered and when, so we can help you with your order, handle a dispute and serve you again. These have no automatic deletion date. Ask us and we delete them, as described in section 8 (Your rights).
Payment and authorization evidence is kept for 120 days after your order is closed, which is the period a card dispute can be raised in, and is then deleted. That covers the IP address and time of your authorization, the billing name on the card, and the record of which terms you accepted.
If you tick the optional marketing box at checkout, we keep that tick and the wording you were shown as the record of your consent. Without it we write to you about your own order and nothing else.
An unfinished checkout is deleted seven days after you started it, whether or not you came back to it.
6. Mobile numbers and text messages
We use your mobile number to reach you about your order if something needs correcting. We send you text messages only if you ticked the box asking for them: order updates and marketing offers are separate boxes, and either can be withdrawn at any time. We do not sell or share mobile numbers or SMS consent data with third parties for their own marketing purposes. We share your number only with the messaging provider that delivers our messages on our behalf.
7. Where data lives
Our providers process data primarily in the United States.
8. Your rights
You can ask what we hold about you, and ask for a copy, a correction, or deletion. Email us; we respond within 30 days. These rights track the GDPR and the California CCPA where they apply to you.
Erasing your contact details does not touch the payment and authorization evidence described in section 4 (How long we keep it), which is kept until its 120 days are up. You can withdraw marketing consent at any time without affecting your order.
9. Children
Orders can only be placed by adults. Children's traveler details are provided by a parent or guardian solely to complete the required form, and are deleted on the same 24-hour schedule.
10. Changes
We may update this policy. Each version carries a date and a number.
Questions about this policy?
Email us and we will answer, within one business day.
support@arrivalhelp.com