Refund policy

1. The promise

If your QR document is not delivered before your portal deadline, you receive a full refund. You don't have to ask, complain, or fill in a form.

2. How the refund happens

Every order carries a deadline derived from your flight, and our systems track it. If we have not delivered by that deadline, the order goes to a person, who can refund it straight away.

If nobody has, our systems refund it in full to your original payment method within 24 hours of your flight time.

Either way you do not have to ask, and we email you the official portal link with clear instructions.

3. If you change your mind

Cancel any time before we've filed your form: full refund, no questions. Once the form is filed and your QR delivered, the work is done and the fee stands.

4. If we got something wrong

If an error in the filed form traces to us, we correct and refile at no charge. If we can't put it right before your deadline, you're refunded in full.

5. If you file it yourself

If you complete the official form yourself after ordering, tell us before we file and we'll refund in full.

6. Timing

Refunds go back to the original payment method. They leave us right away and typically appear in 5 to 10 business days, depending on your bank.

7. Refunds are money

No store credit, no vouchers. A refund is your money back.