Refund policy
Effective August 29, 2026 · Version 1
1. The promise
If your QR document is not delivered before your portal deadline, you receive a full refund — automatically. Our system triggers it. You don't have to ask, complain, or fill in a form.
2. How the automatic refund works
Every order carries a deadline derived from your flight, and our systems track it. If delivery hasn't happened as that deadline approaches, the order is refunded in full to your original payment method — and we email you the official portal link with clear instructions, so you still have a path to file yourself.
3. If you change your mind
Cancel any time before we've filed your form: full refund, no questions. Once the form is filed and your QR delivered, the work is done and the fee stands.
4. If we got something wrong
If an error in the filed form traces to us, we correct and refile at no charge. If we can't put it right before your deadline, you're refunded in full.
5. If you file it yourself
If you complete the official form yourself after ordering, tell us before we file and we'll refund in full.
6. Timing
Refunds go back to the original payment method. They leave us right away and typically appear in 5–10 business days, depending on your bank.
7. Refunds are money
No store credit, no vouchers. A refund is your money back.